RETURN POLICY

Last updated February 11, 2026

Thank you for your purchase. We hope you are happy with your order. Please review our return policy below before initiating a return.

IMPORTANT: CUT YARDAGE

Chateau Sew & Sew does not accept returns on cut yardage.

Because fabric, and other items sold by the yard, are cut specifically to your requested length, all cut yardage sales are final unless we made an error or the product is defective.

If you believe you received incorrect or defective cut yardage, please contact us at hello@chateausew.com within seven (7) days of purchase.

ELIGIBLE RETURNS

For items other than cut yardage:

• Returns must be postmarked within seven (7) days of the purchase date.

• Items must be in new, unused condition.

• All original packaging, tags, and labels must be attached.

• Items must be unopened to qualify for a refund.

We reserve the right to deny returns that do not meet these conditions.

REFUNDS & RESTOCKING FEE

Refunds are issued only for unopened merchandise that meets the return criteria above.

All approved refunds are subject to a 25% restocking fee.

Please allow at least seven (7) days from the receipt of your item for processing. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your card issuer. You will receive email confirmation once your return has been processed.

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective item or if we made an error with your order, please contact us at hello@chateausew.com within seven (7) days of purchase.

Upon verification, we will offer an exchange or full refund at the customer’s request.

RETURN PROCESS

To initiate a return, email hello@chateausew.com to obtain a Return Authorization.

After receiving authorization:

1. Place the item securely in its original packaging.

2. Include proof of purchase.

3. Mail your return to:

Chateau Sew & Sew
Attn: Returns
1512 St. Charles Ave.
New Orleans, LA 70130
United States

Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. In cases of defective or incorrect merchandise, return shipping charges will be paid or reimbursed by us.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@chateausew.com