Refund policy

RETURN POLICY

Last updated February 11, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@chateausew.com to obtain a Return Authorization. After receiving, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Chateau Sew & Sew
Attn: Returns
1512 St. Charles Ave.
New Orleans, LA 70130
United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

Every effort is made to ensure you receive high-quality, premium goods. If you should receive a product that is defective, we will exchange the item or refund your money at the customer's request.

Chateau Sew & Sew does not accept returns on cut yardage and/or non-defective merchandise. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:

A 25% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@chateausew.com